Privacy Policy

Karevision Cares (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us through our website and related services.

1) Scope

This Privacy Policy applies to personal information collected through our website, including the appointment request form (“Request an Eye Checkup”), and communications you have with us.

2) Information we collect

We may collect the following categories of information:

• Contact details: full name, email address, phone number.
• Appointment/request details: any information you provide in the optional message field.
• Consent preferences: whether you opted in to receive SMS notifications.
• Technical information: IP address, browser/device details, and basic usage data (if collected by hosting, security, or analytics tools).

3) How we use your information

We use personal information for purposes such as:

• Responding to your appointment request and contacting you to schedule/confirm.
• Sending service-related updates (including by SMS if you provided consent).
• Providing customer support and responding to enquiries.
• Maintaining website security, preventing fraud/abuse, and troubleshooting.
• Improving our website and services.

4) SMS communications (consent)

If you check the SMS consent box, you consent to receiving SMS notifications related to your appointment request. Message and data rates may apply.

Consent is not a condition of purchase. You can withdraw consent by contacting us using the details below.

5) Legal basis / lawful purpose

Under India’s Digital Personal Data Protection Act, 2023, organisations must process personal data for a lawful purpose and generally provide notice and obtain valid consent for the specified purpose. [page:1]

We process personal data primarily to provide the services you request (appointment scheduling and related communications) and for other lawful purposes described in this policy. [page:1]

6) Sharing of information

We may share your information only as needed, for example:

• Service providers (data processors): website hosting, email/SMS delivery, CRM tools, and support tools used to operate our services.
• Legal/Compliance: if required by law, legal process, or to protect rights, safety, and security.

We do not sell your personal information.

7) Data retention

We retain personal information only for as long as needed to fulfil the purpose for which it was collected, unless a longer retention period is required by law or necessary for legitimate business needs. [page:1]

8) Security

We implement reasonable technical and organisational safeguards to protect personal information from unauthorised access, disclosure, alteration, or destruction. [page:1]

However, no method of transmission or storage is 100% secure, so absolute security cannot be guaranteed.

9) Your choices and rights

Subject to applicable law, you may request access to, correction/update, or deletion/erasure of your personal data, and you may withdraw consent where processing is based on consent. [page:1]

To exercise these rights, contact us using the details in the “Contact us” section below. [page:1]

10) Children’s privacy

Our website is not intended for children. If you believe a child has provided personal information, please contact us so appropriate steps can be taken.

11) Cookies and analytics

Our website may use cookies or similar technologies (set by us or our service providers) to support functionality, security, and performance. If analytics tools are enabled, they may collect usage data to help improve the site.

12) Changes to this policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date.

13) Contact us / Grievance

If you have questions, requests, or complaints about this Privacy Policy or how we handle personal information, contact:

• Email: support@eyevisioncare.site
• Phone: (888) 555-0199

Note: This page is a general privacy notice for your website and lead form and is not a substitute for legal advice. Update the business legal entity name, clinic address, data processors (SMS/email/CRM), and retention periods to match your actual operations.